Frequently Asked Questions

We recommend a client that supports the Hysteria2 protocol. Windows and macOS users can use our dedicated clients. iOS users can download from the App Store. Android users can download and install the APK file directly.

蛋仔云 clients are available for Windows, macOS, iOS and Android. A single account can be used on multiple devices simultaneously, covering all your day-to-day needs.

Windows and macOS users can check for updates in the client settings, or download and reinstall the latest package. iOS users can update via the App Store; Android users should download and install the latest APK over the existing app.

After purchasing a plan, you will receive a subscription link. Open the client, find the 'Import Subscription' option in settings, and paste your subscription link or scan the QR code.

You can renew your subscription from the account page before it expires. We will send a reminder via Telegram before expiry. Annual plans receive a discounted price on renewal.

You can upgrade or switch plans at any time from the account page. The new plan takes effect after your current one expires, and your subscription link will update automatically. Contact support if you need assistance.

We currently support payments via Alipay and WeChat Pay through our Telegram service. Join our Telegram support group to get help with top-up and payment.

Yes, 蛋仔云 supports high-speed connections for smooth 4K streaming. Actual performance depends on the node you select and your local network quality.

If a node is temporarily unavailable, try switching to a different one. If the issue persists, contact our support team via the Telegram support group or by submitting a ticket.

In the client you can see the latency reading for each node. Choosing a node with a lower latency typically gives you a faster connection. Try a few options to find the one that works best on your local network.

Node speed can be affected by local network quality, peak-hour congestion, or temporary line issues. Try switching to a different node or using the service during off-peak hours. If the problem persists, contact our support team.

Please contact our support team through the Telegram group and provide your account email address. We will assist you in resetting your password. Keep your account credentials safe.

The number of simultaneous devices depends on your plan. Most plans support 1–3 devices at the same time. Check the pricing page or contact support for the exact limit on your plan.

To delete your account, please contact our support team via the Telegram group or by submitting a ticket. We will process your request after verifying your identity. Please note that remaining subscription time is non-refundable upon deletion.